Payments and deposits

A deposit of 20% of the total tour cost is required but at times this may vary. Acceptance of bookings will be confirmed by us in writing to a nominated email address. Full payment is due not less than 56 days prior to your tour start date. When bookings are made less than 56 days before the tour start date full payment must be made when booking. For late sign up payments you may be responsible for arranging your own travel to catch up with the group.

Information about you

When booking your tour we need the following information:

  • Full name and title as per passport
  • Date of birth
  • Nationality
  • Passport number, place of issue & expiry date
  • Travel insurance (policy no, insurer and period of cover]
  • Any pre-existing medical conditions you have that may affect your ability to complete your tour

We will not confirm your booking until we have received all of the above information.

Cancellation by you

A cancellation by you must be advised to us in writing. If a booking is cancelled we reserve the right to apply cancellation charges as follows:

  • Up to 55 days prior to tour date: Initial deposit amount
  • 21 to 55 days prior to tour date: 50% of total cost
  • 14 to 20 days prior to tour date: 75% of total cost
  • 1 to 13 days prior to tour date: 100% of total cost

If a trip is cancelled more than 56 days before the tour start date we will happily refund all the money you have paid except for a GBP£30 processing fee.

Cancellation by us

We may cancel a trip at any time up to 30 days before the tour start date. If we cancel a trip because we do not have the minimum number of participants we will happily refund all the money you have paid to us, including the GBP£30 processing fee. We are not responsible for any other expenses that you may have incurred as a result of your booking including flights or other travel other, visas, vaccinations or medical costs etc.

If in our sole opinion it is not safe or viable to operate the planned itinerary due to political instability, natural disasters or other external events including terrorism we may cancel a trip at any time prior to departure. If we cancel a trip under these circumstances we will happily refund all the money you have paid to us, including the GBP£30 processing fee.

Security

This company meets the requirements of the Package Travel, Package Holidays and Package Tours Regulations L992 by ensuring all monies paid by customers are held in a trust account.

Tour alterations

Should it be necessary to make changes or alterations to your holiday after we have received your deposit and your booking has bean confirmed we will do our best to help. If it is possible to make the changes they will incur expenses to be paid by you in the form of an administration fee of GBP£50 per person plus any extra charges incurred by us or any other supplier involved.

Dates and itineraries

Tour departure dates and commencing city locations and ending dates and finalization city locations are valid as shown. Please bear in mind the nature of this type of travel requires considerable flexibility and you should allow for alternatives. We will do our utmost to follow the tour itinerary as planned however should local circumstances and conditions warrant it changes to the route, schedule, itineraries, amenities and mode of transport may be subject to change without prior notice.

Should we need to alter the itinerary prior to the commencement of a tour we will notify you as soon as possible and provide the relevant details as soon as practically possible. We anticipate any changes would be minor and infrequent and you acknowledge this does not provide grounds for cancellations or refunds.

Room allocations

If you have opted for sharing we will do our very best to find you a room mate but if we can’t find one then you will have to pay the single room subsidy. When choosing who shares with whom & which room you get we put the room numbers in a hat and you pick one out. This does not include the hotel at the start of the tour when we will be putting people in rooms according to when they arrive. If you are traveling as a pair from the date of sign up we will of course put you in the same room as one another if that is your preference. For those that want a single room we will do our best to get you one but please bear in mind with India being India it may not always be possible as things are always subject to change at short notice.

Responsibility

We will do our best to ensure you are safe and well on our tours. Please bear in mind the tours you are taking with us will visit places where there are cultural and political differences to what you normally experience and may involve a degree of personal risk.

On top of us doing our best to ensure your safe passage it is also your responsibility to familiarize yourself with relevant travel information in relation to your tour itinerary. You acknowledge that your decision to travel is made by you alone and you accept that you assume all personal risk in relation to your travel whilst with us. We do not therefore accept responsibility for death, injury or illness of our customers on our tours. Or any loss or damage resulting from war or terrorist activities, weather conditions, fire, flood or drought, airport closures, rescheduling of means of transport, or any other eventuality which may delay or extend the tour.

The trip will be run by the group leader with the assistance of a local guide as applicable. The group leader’s decision is final on all matters likely to affect the safety or well-being of any person taking part on the tour.

Health

It is your responsibility to ensure that vaccination certificates and other health documents are in order and that all appropriate health and safety precautions have been observed by you. It is also your responsibility to get any recommended vaccinations for the relevant tour locations. We request that you inform us of any existing medical conditions that may impact your ability to take part in or fully enjoy any tours booked through us.

Culture

Every country will have unknowns occurring. Whilst we do our best to have all things planned and booked and use the best service providers available, there will be seemingly unexpected and different things happening due to the differences of culture. We respectfully ask that you own your choice to go to a foreign country and if something is not personally working for you approach us calmly and we will lovingly assist you as best we can.

Transport

We will not be responsible for you missing any flights due to late check-ins or other forms of transportation and no refunds will be given.

Travel Insurance

Travel insurance is high recommended for all tours. You will be asked to provide details ( name of insurer & policy number) prior to confirmation of your place on the trip. We urge you to obtain insurance at the time of making your initial booking with us.

Surcharges

If there are unfavorable changes in currency exchange rates, increases in transportation costs, taxes or fees s price increase may be made in these limited circumstances.
If the price increase amounts to less than 2% of the original cost of the package we will absorb the cost. However if it is greater than 2% we will absorb the first 2% and then pass the extra surcharges onto you the customer. We reserve the right to impose additional costs up to 30 days prior to tour start date.

If we choose to pass on to you any such additional costs and those cost increases results in an increase of more than 10% of total tour price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.

Tour cost includes

All accommodation as listed in tour itinerary
All transport as listed in tour itinerary
Sightseeing and meals as listed in tour itinerary
Group leader and local guides
Fees for retreats as listed in itinerary

Tour cost excludes

Personal expenses
Visa, airport and passport fees
Travel insurance
International & domestic flights
Train fares
Airport transfers, taxes and excess baggage unless specified
Meals other than those specified
Optional activities and sightseeing
Personal service tips and gratuities

Passport and Visa requirements

You are responsible for ensuring you have the correct visa and travel documents for the tour you book. If you are unsure please get in touch and we can guide you in the right direction.

We are not responsible in any way if you are refused entry to a country because you lack the correct travel documentation.

Optional activities

Any optional activities which are not listed in the tour itinerary do not form part of the trip or the booking conditions. You accept we are not liable in any way in relation to optional activities that may be arranged by or with assistance provided by the group leader or local guide.

Privacy of personal information

We are governed by the UK Data Protection Act 1990 and will use your personal information only for the purpose of the tour. We may disclose it to our service providers, agents and other suppliers to enable us to run the tour. Otherwise we will keep your information private and confidential and delete it as soon as we no longer require it.

Complaints

We will do our utmost to ensure you have an enjoyable tour. If however you have any problems please contact us immediately and we will do our best to resolve them. Any complaints should be notified to us as soon as reasonably practical and in any event notified to us in writing within 28 days from the end of your tour.

While every care has been taken to ensure the information in this website is correct, all information is subject to alteration without notice. We accept no liability for any inaccuracy in the information produced.

Lisa TullyTerms & Conditions